MassHealth: I have been on the phone for a total of ** hour...
A MassHealth customer review by GetHuman user ~Holly from November 24th, 2017
Background on ~Holly's case
GetHuman: ~Holly - can you tell our other MassHealth customers when your case took place?
~Holly: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~Holly a list of common MassHealth problems)
~Holly: "Get insurance" was why I was trying to call.
~Holly's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Holly: I have been on the phone for a total of ** hours since September **** trying to find out the status of my health insurnace. It took me * months of daily calling and screaming at people after the *rd hour of being passed around because no one knew their job or how to resolve my issues. I was eventually informed that "Someone did not do their job!" Oh really ?! "You fell through the cracks, we have had everything we need from you since August" . too many disconnects, too many incorrect answers and way too many apologies. I don't want aplolgies, I want to live in peace but cannot do that until PEOPLE LEARN HOW TO PERFORM THEIR JOB, INCLUDING SUPERVISORS AND THOSE IN CHARGE OF THOSE WHO DON'T KNOW THEIR JOB REQUIREMENTS. The way the system is run is a disgrace and it has nothing to do with Obomacare. Obomacare is trying to rectify the system which is completely irrepaiable. I was never, in *** conversations, ever tod the same thing twice. No one knows what they're doing. "Ooops, this
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~Holly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Holly: I'd give them a four out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~Holly: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~Holly: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Holly taken from his MassHealth customer service problem that occurred on November 21st, 2017.