MassHealth: My baby is sick we just got out of bay state me...
A MassHealth customer review by GetHuman user ~virginia from November 25th, 2017
Background on ~virginia's case
GetHuman: ~virginia - can you tell our other MassHealth customers when your case took place?
~virginia: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia a list of common MassHealth problems)
~virginia: "Renew Coverage" was why I was trying to call.
~virginia's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia: My baby is sick we just got out of bay state medical center,, the problem is I have not got a new card for him now walgrwens won'tgive his mmedication is *:** at night no massjealth answer and I need this info so Walgreen's can give me his meds...Iccan't believe Mass health have no **** customer service like if people won't get sick between the hours of * pm and * am ****************
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~virginia: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~virginia: For that I would say two out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~virginia: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia taken from his MassHealth customer service problem that occurred on November 18th, 2017.