MassHealth: didn't even take my call, after waiting was tol...
A MassHealth customer review by GetHuman user ~Unanswered from November 5th, 2017
Background on ~Unanswered's case
GetHuman: ~Unanswered - can you tell our other MassHealth customers when your case took place?
~Unanswered: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~Unanswered a list of common MassHealth problems)
~Unanswered: "Coverage question" was why I was trying to call.
~Unanswered's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unanswered: didn't even take my call, after waiting was told to call back later. We just had infant and were trying to inform them of the birth, evidently infant care comes second to waiting on the phone to them.
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~Unanswered: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unanswered: I'd give them a two out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~Unanswered: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~Unanswered: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unanswered taken from his MassHealth customer service problem that occurred on October 30th, 2017.