MassHealth: most of the day I am wearing head phones doing...
A MassHealth customer review by GetHuman user ~ANONYMOUSFLORIDA from November 26th, 2017
Background on ~ANONYMOUSFLORIDA's case
GetHuman: ~ANONYMOUSFLORIDA - can you tell our other MassHealth customers when your case took place?
~ANONYMOUSFLORIDA: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUSFLORIDA a list of common MassHealth problems)
~ANONYMOUSFLORIDA: "Overcharge/Strange charge" was why I was trying to call.
~ANONYMOUSFLORIDA's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUSFLORIDA: most of the day I am wearing head phones doing what I can while I hold on for *** minutes. when someone answers I am disconnected. Reading the feedback more people and phone numbers are obviously needed. The reply would be no funds. Taking funds from another account surely is workable. People should not have to attempt to reach for an answer for two weeks. DO SOMETHING ABOUT IT.
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~ANONYMOUSFLORIDA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUSFLORIDA: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~ANONYMOUSFLORIDA: For that I would say four out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~ANONYMOUSFLORIDA: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUSFLORIDA taken from his MassHealth customer service problem that occurred on November 22nd, 2017.