MassHealth: the fact that you ******* ********* sit here an...
A MassHealth customer review by GetHuman user ~tifflerr from November 22nd, 2017
Background on ~tifflerr's case
GetHuman: ~tifflerr - can you tell our other MassHealth customers when your case took place?
~tifflerr: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~tifflerr a list of common MassHealth problems)
~tifflerr: "Update account information" was why I was trying to call.
~tifflerr's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tifflerr: the fact that you ******* ********* sit here and play the waiting game for months and then denie a kid who is in extreme pain and who is suppose to hav e full dental coveraqe,braces is ******** my little bro brushes his teeth twice a day and still has problems with his teeth you guys just look to make a couple bucks and denie everyone what they need and im filing a lawsuit against the company if you would like to resolve the issue out of coart contact me at *****@***.com if not i will see you in coart
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~tifflerr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tifflerr: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~tifflerr: For that I would say four out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~tifflerr: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tifflerr taken from his MassHealth customer service problem that occurred on November 12th, 2017.