MassSave.com: I really got through to a "LIVE person". The li...
A MassSave.com customer review by GetHuman user ~alan from November 23rd, 2017
Background on ~alan's case
GetHuman: ~alan - can you tell our other MassSave.com customers when your case took place?
~alan: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to MassSave.com, and if so, how?
GetHuman: And which of these common MassSave.com customer issues best describes the reason you wanted to talk to them?
(Shows ~alan a list of common MassSave.com problems)
~alan: "Complaint" was why I was trying to call.
~alan's review of MassSave.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MassSave.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alan: I really got through to a "LIVE person". The listed Masssave number on their site is always "hold" and leave a message...which I did. I assume this is a sign of being very successful, which is good...but when I returned the "return call" I was put back into the same "leave a message" cycle, which I did...* more times... to no avail. The number on this site WORKS!!
GetHuman: Let's quantify your experience contacting MassSave.com. On a scale of 1 to 5, how easy is it go get help on a MassSave.com problem?
~alan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alan: I'd give them a five out of five on communication.
GetHuman: And what about MassSave.com's ability to quickly and effectively address your problem?
~alan: For that I would say five out of five.
GetHuman: And finally- any advice for other MassSave.com customers?
~alan: Call them early in the day or late. Don't forget any personal or account information you might need for MassSave.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alan taken from his MassSave.com customer service problem that occurred on November 18th, 2017.
MassSave.com
3.00 of 5 stars | 8 reviews
~alan's MassSave.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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