Massachusetts Bay Transportation Authority (MBTA): Couldn't get anyone to answer the phone from...
A Massachusetts Bay Transportation Authority (MBTA) customer review by GetHuman user ~plradoff from November 13th, 2017
Background on ~plradoff's case
GetHuman: ~plradoff - can you tell our other Massachusetts Bay Transportation Authority (MBTA) customers when your case took place?
~plradoff: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Massachusetts Bay Transportation Authority (MBTA), and if so, how?
GetHuman: And which of these common Massachusetts Bay Transportation Authority (MBTA) customer issues best describes the reason you wanted to talk to them?
(Shows ~plradoff a list of common Massachusetts Bay Transportation Authority (MBTA) problems)
~plradoff: "File a report" was why I was trying to call.
~plradoff's review of Massachusetts Bay Transportation Authority (MBTA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Bay Transportation Authority (MBTA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~plradoff: Couldn't get anyone to answer the phone from *:** to *:** on ********. Wanted to inquire about renewing senior card.
GetHuman: Let's quantify your experience contacting Massachusetts Bay Transportation Authority (MBTA). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Bay Transportation Authority (MBTA) problem?
~plradoff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~plradoff: I'd give them a five out of five on communication.
GetHuman: And what about Massachusetts Bay Transportation Authority (MBTA)'s ability to quickly and effectively address your problem?
~plradoff: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Bay Transportation Authority (MBTA) customers?
~plradoff: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Bay Transportation Authority (MBTA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~plradoff taken from his Massachusetts Bay Transportation Authority (MBTA) customer service problem that occurred on November 8th, 2017.
Massachusetts Bay Transportation Authority (MBTA)
3.50 of 5 stars | 1 reviews
~plradoff's Massachusetts Bay Transportation Authority (MBTA) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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