Massachusetts Department of Revenue (DOR): Excellent, fast service. I was expecting to be...
A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~jax from November 27th, 2017
Background on ~jax's case
GetHuman: ~jax - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~jax: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~jax a list of common Massachusetts Department of Revenue (DOR) problems)
~jax: "Speak with an agent" was why I was trying to call.
~jax's review of Massachusetts Department of Revenue (DOR) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jax: Excellent, fast service. I was expecting to be on hold for at least an hour. * then * then * gets you there.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~jax: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jax: I'd give them a five out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~jax: For that I would say one out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~jax: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jax taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 19th, 2017.