Match.com: Charges for an unauthorized renewal of six mont...
A Match.com customer review by GetHuman user GetHuman-410115 from November 27th, 2017
Background on GetHuman-410115's case
GetHuman: GetHuman-410115 - can you tell our other Match.com customers when your case took place?
GetHuman-410115: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410115 a list of common Match.com problems)
GetHuman-410115: "Account access" was why I was trying to call.
GetHuman-410115's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410115: Charges for an unauthorized renewal of six months was added to my account by match.com. Charged to my credit card on file. I was unable to reach customer service or cancelle my credit card information on the account on the weekend when I noticed the charge. I called my bank and reported a fraudulant charge. When I spoke to the customer service agent she said that renewing without notification is what they do routinely.. its in the fine print agreement, and they were not available on the weekend. ( also the website was down) She refunded my money as I had not used their service for the last month. I changed my credit card to be safe.. as I was unable to take my number out of their site and did not want further problems.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-410115: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410115: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-410115: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-410115: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410115 taken from his Match.com customer service problem that occurred on November 19th, 2017.