Match.com: First off it was suppose to remember my passwor...
A Match.com customer review by GetHuman user ~pretty_lady44 from November 23rd, 2017
Background on ~pretty_lady44's case
GetHuman: ~pretty_lady44 - can you tell our other Match.com customers when your case took place?
~pretty_lady44: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pretty_lady44 a list of common Match.com problems)
~pretty_lady44: "Refund a Charge" was why I was trying to call.
~pretty_lady44's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pretty_lady44: First off it was suppose to remember my password and it didnt. So, iwas trying to retrieve my password and it would not submit the email after I filled out all the information it asked for. It said it was my user name, my sign in name like it was a default on my* end even though it was working perfectly up until yesterday. All I need is to be able to make a new password. Send me a email to be able to do this without any problems or complications and I will be a happy customer. I refused to be bill or charged for three months and I can get onto your site to use it. Especially, since it a problem with your site that doesnt allow me to retrieve a new pass word.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~pretty_lady44: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pretty_lady44: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~pretty_lady44: For that I would say five out of five.
GetHuman: And finally- any advice for other Match.com customers?
~pretty_lady44: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pretty_lady44 taken from his Match.com customer service problem that occurred on November 22nd, 2017.