Match.com: I called to tell them my identity had been stol...
A Match.com customer review by GetHuman user ~lifeupsidedown42 from November 21st, 2017
Background on ~lifeupsidedown42's case
GetHuman: ~lifeupsidedown42 - can you tell our other Match.com customers when your case took place?
~lifeupsidedown42: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lifeupsidedown42 a list of common Match.com problems)
~lifeupsidedown42: "Setup service" was why I was trying to call.
~lifeupsidedown42's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lifeupsidedown42: I called to tell them my identity had been stolen on the match site. had a hard time explaining it was told it would be fixed. a day later it had not been and my credit card company confirmed that a fraudulent charge had been made to my card for several months match service when in fact I had let it go dormant and was not a paying customer. I started sending emails to a bunch of people who had contacted my profile thinking it was me to tell them it was a liar and probably a predator who had stolen my identity and to be very careful before using match again.**And if Match doesn't like this post then they better do something about this when I call today and I better get to talk to someone beside a know-nothing "customer service" person who is there mainly to get more money out of a customer.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~lifeupsidedown42: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lifeupsidedown42: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~lifeupsidedown42: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~lifeupsidedown42: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lifeupsidedown42 taken from his Match.com customer service problem that occurred on November 16th, 2017.