Match.com: I cancel once already but relunctantly went bac...
A Match.com customer review by GetHuman user GetHuman-393813 from November 19th, 2017
Background on GetHuman-393813's case
GetHuman: GetHuman-393813 - can you tell our other Match.com customers when your case took place?
GetHuman-393813: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-393813 a list of common Match.com problems)
GetHuman-393813: "Refund" was why I was trying to call.
GetHuman-393813's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-393813: I cancel once already but relunctantly went back on in hopes of finding someone I reach out to but had not heard from while they were away and did not know it. I was more informed this time and set my preference to NOT be automatically charge and I still got automatically charged! FYI, if you get charged too, the only way to get a refund is to NOT do anything on the website. If you send an email or anything after they charge you they will use that as an excuse to not refund your money. Found that out the hard way.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-393813: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-393813: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-393813: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-393813: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-393813 taken from his Match.com customer service problem that occurred on November 10th, 2017.