Match.com: I cancelled my account before the renew date an...
A Match.com customer review by GetHuman user GetHuman-392318 from November 20th, 2017
Background on GetHuman-392318's case
GetHuman: GetHuman-392318 - can you tell our other Match.com customers when your case took place?
GetHuman-392318: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-392318 a list of common Match.com problems)
GetHuman-392318: "Refund a Charge" was why I was trying to call.
GetHuman-392318's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-392318: I cancelled my account before the renew date and changed my credit card number as well. I clicked the "automatic renewal" selection to "OFF". After the renewal date, I was sent e-mails and when I answered them it was considered usage and my credit card was charged $***.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-392318: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-392318: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-392318: For that I would say five out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-392318: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-392318 taken from his Match.com customer service problem that occurred on November 16th, 2017.