Match.com is TERRIBLE about letting customers k...
A Match.com customer review by GetHuman user GetHuman-435010 from November 16th, 2017
Background on GetHuman-435010's case
GetHuman: GetHuman-435010 - can you tell our other Match.com customers when your case took place?
GetHuman-435010: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435010 a list of common Match.com problems)
GetHuman-435010: "Billing" was why I was trying to call.
GetHuman-435010's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435010: Match.com is TERRIBLE about letting customers know that their subscription is expiring. Not the least bit proactive. They tried to cjharge my credit card, but since my card was stolen, I have a new credit card number. Do you think they bothered to communicate with me about this via e-mail? "Hey, Norm, we tried to charge your credit card but it didn't go through. Would you mind clicking here to update your payment details." No, that would be too easy. Nope, they just shut off my account. And they don't provide a phone number on their web site. And they won't provide e-mail support either, because since mu account was turned off, I am a non-subscriber. Can't believe how such a large comapny can be so mis-managed.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-435010: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435010: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-435010: For that I would say three out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-435010: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435010 taken from his Match.com customer service problem that occurred on November 14th, 2017.