Match.com: Thought I was being charged $** something dolla...
A Match.com customer review by GetHuman user ~Michelle from November 27th, 2017
Background on ~Michelle's case
GetHuman: ~Michelle - can you tell our other Match.com customers when your case took place?
~Michelle: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle a list of common Match.com problems)
~Michelle: "Technical support" was why I was trying to call.
~Michelle's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle: Thought I was being charged $** something dollars to join, but noticed an email stating my card was charged $*** shortly after. I immediately cancelled my membership and called both match.com and my bank in the morning. I spoke to several representatives for match.com and they all told me the charge was no refundable. My issue was that I was being charged a different amount than I believed I agreed to. I may have unknowingly made a mistake at some point during the payment process, but because the mistake was made known almost immediately, and the cancellation within * hours of signing up, I thought a refund would not be an issue. Boy was I wrong!! This business has horrible customer service and they are scam artists. After speaking to four different representatives, I was able to get a "partial refund." I still had to pay them over $** for being on their site less than * hours.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Michelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Michelle: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Michelle: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle taken from his Match.com customer service problem that occurred on November 22nd, 2017.