Match.com: a few weeks into my subscription my account was...
A Match.com customer review by GetHuman user GetHuman-434673 from November 17th, 2017
Background on GetHuman-434673's case
GetHuman: GetHuman-434673 - can you tell our other Match.com customers when your case took place?
GetHuman-434673: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434673 a list of common Match.com problems)
GetHuman-434673: "Change plan" was why I was trying to call.
GetHuman-434673's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434673: a few weeks into my subscription my account was hacked into and turned into a ** year old males profile. I had to contact Match and let them know and then blocked him and told me to start another profile. I was then told due to this hacking that after my * mths I paid for that i would be given another * mths subscription added to my acct. Last week my subscription ended and I wasn't given my free * mths. I emailed multiple times and never heard back, I called today and was told those * mths weren't added in my notes and that I was not able to get my * mths free. Are you freaking kidding me!!! Never again will I use this service.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-434673: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434673: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-434673: For that I would say four out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-434673: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434673 taken from his Match.com customer service problem that occurred on November 12th, 2017.