Match.com: i keep hearing that a refund is so hard to get...
A Match.com customer review by GetHuman user ~cori403 from November 15th, 2017
Background on ~cori403's case
GetHuman: ~cori403 - can you tell our other Match.com customers when your case took place?
~cori403: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cori403 a list of common Match.com problems)
~cori403: "Update account information" was why I was trying to call.
~cori403's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cori403: i keep hearing that a refund is so hard to get... i didn't even need to speak to a person. i clicked the prompts to request a refund, and within minutes it said it was processed, and sent me a follow up email saying i would receive a credit to my credit card for the full amount billed due to the auto-renewal. i'm not sure why others seem to have difficulty, maybe they changed their refund policy, or maybe if match can see the account wasn't actually being used they will give you the refund.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~cori403: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cori403: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~cori403: For that I would say five out of five.
GetHuman: And finally- any advice for other Match.com customers?
~cori403: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cori403 taken from his Match.com customer service problem that occurred on November 8th, 2017.