McAfee: The Concierge service from h-ll!**My computer w...
A McAfee customer review by GetHuman user ~to hell and back from November 26th, 2017
Background on ~to hell and back's case
GetHuman: ~to hell and back - can you tell our other McAfee customers when your case took place?
~to hell and back: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~to hell and back a list of common McAfee problems)
~to hell and back: "Make a purchase" was why I was trying to call.
~to hell and back's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~to hell and back: The Concierge service from h-ll!**My computer was running sluggish so I signed up for McAfee **** TechMaster concierge to help me. To get the problem fixed I had to speak to * different technicians. Finally I demanded a supervisor who phoned me back.* *The first technician it took ** minutes to have the service done, most of that time I was*on hold. I tried my computer out and it was slower that when I started. So I called back.**The second technician tried to help but was getting nowhere and after more than an hour I* demanded to speak to a supervisor. It then took ** minutes on hold (with him coming *back every ** minutes to say he needs only another *-* minutes) for him to finally tell * me that a supervisor will call me back.**After * hours he finally called me back. Although it was easier to understand him and he* was definitely more knowledgeable , I was with him for more than * hours. Egads! **Is this what I paid $*** for?**Please let me know if there is a way to contact a techn
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~to hell and back: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~to hell and back: I'd give them a five out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~to hell and back: For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~to hell and back: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~to hell and back taken from his McAfee customer service problem that occurred on November 20th, 2017.