Mcmaster.com: The website interface was good for selection of...
A Mcmaster.com customer review by GetHuman user ~tanderson8 from November 10th, 2017
Background on ~tanderson8's case
GetHuman: ~tanderson8 - can you tell our other Mcmaster.com customers when your case took place?
~tanderson8: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Mcmaster.com, and if so, how?
GetHuman: And which of these common Mcmaster.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tanderson8 a list of common Mcmaster.com problems)
~tanderson8: "Change order" was why I was trying to call.
~tanderson8's review of Mcmaster.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mcmaster.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tanderson8: The website interface was good for selection of parts but that's where the joy ended.**McMaster-Carr's online website did not calculate shipping before signoff which means your card will be charged an undetermined amount.**On top of that I made my order and heard nothing back from McMaster after almost ten days. I emailed to enquire about the tracking number for the shipment and received an automated message saying I would receive a reply in * hours. * days passed so I sent another email. Finally I received a reply that my order had been rejected because "Due to the complexity of U.S. Export regulations, McMaster-Carr only accepts orders from our established customers in Canada. We're sorry we can't help you."**I constantly order from online websites that somehow manage to get parts over the border. This was unacceptable.**It would be forgivable if they contacted me, listed this limitation on their website, or made any effort at all. **As a result of this experience I have l
GetHuman: Let's quantify your experience contacting Mcmaster.com. On a scale of 1 to 5, how easy is it go get help on a Mcmaster.com problem?
~tanderson8: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tanderson8: I'd give them a four out of five on communication.
GetHuman: And what about Mcmaster.com's ability to quickly and effectively address your problem?
~tanderson8: For that I would say one out of five.
GetHuman: And finally- any advice for other Mcmaster.com customers?
~tanderson8: Call them early in the day or late. Don't forget any personal or account information you might need for Mcmaster.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tanderson8 taken from his Mcmaster.com customer service problem that occurred on November 2nd, 2017.
Mcmaster.com
1.00 of 5 stars | 1 reviews
~tanderson8's Mcmaster.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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