Mediafire: After typing the words and authorize the downlo...

A Mediafire customer review by GetHuman user ~KuroTenshiHime from November 16th, 2017

Background on ~KuroTenshiHime's case

GetHuman: ~KuroTenshiHime - can you tell our other Mediafire customers when your case took place?
~KuroTenshiHime: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Mediafire, and if so, how?
~KuroTenshiHime: I used the 877-688-0068 number I found for on the GetHuman Mediafire customer phone number page I was on: Mediafire Customer Service Phone Number
GetHuman: And which of these common Mediafire customer issues best describes the reason you wanted to talk to them?
Shows ~KuroTenshiHime a list of common Mediafire problems
~KuroTenshiHime: "Overcharge/Strange charge" was why I was trying to contact.

~KuroTenshiHime's review of Mediafire customer service

GetHuman: So how would you sum up your experience for GetHuman's Mediafire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KuroTenshiHime: After typing the words and authorize the download, it refreshed itself and I have to do the same thing again.It's really irritating.
GetHuman: Let's quantify your experience contacting Mediafire. On a scale of 1 to 5, how easy is it go get help on a Mediafire problem?
~KuroTenshiHime: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KuroTenshiHime: I'd give them a one out of five on communication.
GetHuman: And what about Mediafire's ability to quickly and effectively address your problem?
~KuroTenshiHime: For that I would say three out of five.
GetHuman: And finally- any advice for other Mediafire customers?
~KuroTenshiHime: Call them early in the day or late. Don't forget any personal or account information you might need for Mediafire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KuroTenshiHime taken from his Mediafire customer service problem that occurred on November 10th, 2017.

Mediafire

2.00 of 5 stars | 2 reviews
Mediafire ReviewsMediafire's Phone NumberAll Mediafire contact infoGeneral Mediafire customer service info
~KuroTenshiHime's Mediafire Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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