Medicare: Humana offers poor service, should be removed f...

A Medicare customer review by GetHuman user GetHuman3510 from December 1st, 2017

Background on GetHuman3510's case

GetHuman: GetHuman3510 - can you tell our other Medicare customers when your case took place?
GetHuman3510: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Medicare, and if so, how?
GetHuman3510: I used the 800-633-4227 number I found for on the GetHuman Medicare customer phone number page I was on: Medicare Customer Service Phone Number
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman3510 a list of common Medicare problems)
GetHuman3510: "Update account information" was why I was trying to call.

GetHuman3510's review of Medicare customer service

GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman3510: Humana offers poor service, should be removed from Medicare for Seniors
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman3510: Have been trying to get my prescriptions through Humana mail service since ******. Need BP meds. they have made so many mistakes regarding my meds. fed up.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
GetHuman3510: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman3510: I'd give them a two out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
GetHuman3510: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
GetHuman3510: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman3510 taken from his Medicare customer service problem that occurred on November 27th, 2017.

Medicare

3.72 of 5 stars | 164 reviews

GetHuman3510's Medicare Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Medicare, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Medicare in any way.

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