Megabus: I left a bag in the hold of the bus, called BEF...

A Megabus customer review by GetHuman user ~Los Angeles from November 26th, 2017

Background on ~Los Angeles's case

GetHuman: ~Los Angeles - can you tell our other Megabus customers when your case took place?
~Los Angeles: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Megabus, and if so, how?
~Los Angeles: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Los Angeles a list of common Megabus problems)
~Los Angeles: "Complaint" was why I was trying to call.

~Los Angeles's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Los Angeles: I left a bag in the hold of the bus, called BEFORE it got to next*last stop.Very unhelpful. BAG WAS NEVER FOUND.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Los Angeles: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Los Angeles: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Los Angeles: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Los Angeles: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Los Angeles taken from his Megabus customer service problem that occurred on November 22nd, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Los Angeles's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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