Megabus: She answered exactly what was in the book. This...

A Megabus customer review by GetHuman user ~Beach walker. from November 21st, 2017

Background on ~Beach walker. 's case

GetHuman: ~Beach walker. - can you tell our other Megabus customers when your case took place?
~Beach walker. : Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Beach walker. : I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Beach walker. a list of common Megabus problems)
~Beach walker. : "Make a booking" was why I was trying to call.

~Beach walker. 's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beach walker. : She answered exactly what was in the book. This conflicted with what we had been told by a driver. I insisted she check further and she came back with an answer. She said she was glad I was persistent. She learned something new. Good experience.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Beach walker. : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beach walker. : I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Beach walker. : For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Beach walker. : Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beach walker. taken from his Megabus customer service problem that occurred on November 11th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Beach walker. 's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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