Melbourne IT: Totally **** - woman on phone could not underst...
A Melbourne IT customer review by GetHuman user ~AngryBusinessman from November 26th, 2017
Background on ~AngryBusinessman's case
GetHuman: ~AngryBusinessman - can you tell our other Melbourne IT customers when your case took place?
~AngryBusinessman: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Melbourne IT, and if so, how?
GetHuman: And which of these common Melbourne IT customer issues best describes the reason you wanted to talk to them?
(Shows ~AngryBusinessman a list of common Melbourne IT problems)
~AngryBusinessman: "Service problem" was why I was trying to call.
~AngryBusinessman's review of Melbourne IT customer service
GetHuman: So how would you sum up your experience for GetHuman's Melbourne IT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngryBusinessman: Totally **** - woman on phone could not understand English* their 'customer service' people you email are slow to respond, obstructionist, and snarky in their replies
GetHuman: Let's quantify your experience contacting Melbourne IT. On a scale of 1 to 5, how easy is it go get help on a Melbourne IT problem?
~AngryBusinessman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngryBusinessman: I'd give them a two out of five on communication.
GetHuman: And what about Melbourne IT's ability to quickly and effectively address your problem?
~AngryBusinessman: For that I would say five out of five.
GetHuman: And finally- any advice for other Melbourne IT customers?
~AngryBusinessman: Call them early in the day or late. Don't forget any personal or account information you might need for Melbourne IT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngryBusinessman taken from his Melbourne IT customer service problem that occurred on November 17th, 2017.