Mellon Investor: Service rep was very friendly and extremely hel...
A Mellon Investor customer review by GetHuman user ~CuriousGidge from October 27th, 2017
Background on ~CuriousGidge's case
GetHuman: ~CuriousGidge - can you tell our other Mellon Investor customers when your case took place?
~CuriousGidge: Sure. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Mellon Investor, and if so, how?
GetHuman: And which of these common Mellon Investor customer issues best describes the reason you wanted to talk to them?
(Shows ~CuriousGidge a list of common Mellon Investor problems)
~CuriousGidge: "Get financial advice" was why I was trying to call.
~CuriousGidge's review of Mellon Investor customer service
GetHuman: So how would you sum up your experience for GetHuman's Mellon Investor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CuriousGidge: Service rep was very friendly and extremely helpful even though I was asking her for information and assistance on an account that was not in her department.
GetHuman: Let's quantify your experience contacting Mellon Investor. On a scale of 1 to 5, how easy is it go get help on a Mellon Investor problem?
~CuriousGidge: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CuriousGidge: I'd give them a three out of five on communication.
GetHuman: And what about Mellon Investor's ability to quickly and effectively address your problem?
~CuriousGidge: For that I would say one out of five.
GetHuman: And finally- any advice for other Mellon Investor customers?
~CuriousGidge: Call them early in the day or late. Don't forget any personal or account information you might need for Mellon Investor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CuriousGidge taken from his Mellon Investor customer service problem that occurred on October 19th, 2017.
Mellon Investor
1.00 of 5 stars | 8 reviews
~CuriousGidge's Mellon Investor Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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