Memphis Light, Gas and Water: did guy (Taylor) just kept saying he was at the...
A Memphis Light, Gas and Water customer review by GetHuman user GetHuman-345657 from November 23rd, 2017
Background on GetHuman-345657's case
GetHuman: GetHuman-345657 - can you tell our other Memphis Light, Gas and Water customers when your case took place?
GetHuman-345657: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Memphis Light, Gas and Water, and if so, how?
GetHuman: And which of these common Memphis Light, Gas and Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345657 a list of common Memphis Light, Gas and Water problems)
GetHuman-345657: "Lower my bill" was why I was trying to call.
GetHuman-345657's review of Memphis Light, Gas and Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Memphis Light, Gas and Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345657: did guy (Taylor) just kept saying he was at the call center in Cordova. I asked what * could I call to get help. Then he said he was looking at my account I had not paid my bill which I have. My bank Orion also trying to get answers, not getting answers either. I have confirmation * , ocourse he said that didn't matter. I am clueless what to do. Power turned off on Aug. ** I have paid $***. which MlGW cant tell me where the money is. So am I just supposed to pay again? If theres a * other than ***-MLGW I cant find it... Help Action News *
GetHuman: Let's quantify your experience contacting Memphis Light, Gas and Water. On a scale of 1 to 5, how easy is it go get help on a Memphis Light, Gas and Water problem?
GetHuman-345657: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345657: I'd give them a one out of five on communication.
GetHuman: And what about Memphis Light, Gas and Water's ability to quickly and effectively address your problem?
GetHuman-345657: For that I would say three out of five.
GetHuman: And finally- any advice for other Memphis Light, Gas and Water customers?
GetHuman-345657: Call them early in the day or late. Don't forget any personal or account information you might need for Memphis Light, Gas and Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345657 taken from his Memphis Light, Gas and Water customer service problem that occurred on November 13th, 2017.