Mercari: I have not received my money and it has been a month

A Mercari customer review by GetHuman user GetHuman-audreyel from December 7th, 2017

Background on GetHuman-audreyel's case

GetHuman: GetHuman-audreyel - can you tell our other Mercari customers when your case took place?
GetHuman-audreyel: Yes. It was afternoon, on December 6th.
GetHuman: Did you reach out to Mercari, and if so, how?
GetHuman-audreyel: I used the 888-325-2168 number I found for on the GetHuman Mercari customer phone number page I was on: Mercari Customer Service Phone Number
GetHuman: And which of these common Mercari customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-audreyel a list of common Mercari problems)
GetHuman-audreyel: "Trouble Receiving a Payment" was why I was trying to call.

GetHuman-audreyel's review of Mercari customer service

GetHuman: So how would you sum up your experience for GetHuman's Mercari customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-audreyel: I have not received my money and it has been a month
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-audreyel: The item was sent to the wrong address and was not sent back to me. it was eventually forwarded to the right address and i still have not gotten my money
GetHuman: Let's quantify your experience contacting Mercari. On a scale of 1 to 5, how easy is it go get help on a Mercari problem?
GetHuman-audreyel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-audreyel: I'd give them a four out of five on communication.
GetHuman: And what about Mercari's ability to quickly and effectively address your problem?
GetHuman-audreyel: For that I would say three out of five.
GetHuman: And finally- any advice for other Mercari customers?
GetHuman-audreyel: Call them early in the day or late. Don't forget any personal or account information you might need for Mercari to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-audreyel taken from his Mercari customer service problem that occurred on December 6th, 2017.

Mercari

4.30 of 5 stars | 24 reviews

GetHuman-audreyel's Mercari Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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