Mercari: Item never shipped!
A Mercari customer review by GetHuman user GetHuman-tyra from December 7th, 2017
Background on GetHuman-tyra's case
GetHuman: GetHuman-tyra - can you tell our other Mercari customers when your case took place?
GetHuman-tyra: Yes I can. It was morning, on December 4th.
GetHuman: Did you reach out to Mercari, and if so, how?
GetHuman: And which of these common Mercari customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tyra a list of common Mercari problems)
GetHuman-tyra: "Damaged or Missing Item" was why I was trying to call.
GetHuman-tyra's review of Mercari customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercari customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tyra: Item never shipped!
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-tyra: Item never shipped and seller doesn't respond!
GetHuman: Let's quantify your experience contacting Mercari. On a scale of 1 to 5, how easy is it go get help on a Mercari problem?
GetHuman-tyra: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tyra: I'd give them a four out of five on communication.
GetHuman: And what about Mercari's ability to quickly and effectively address your problem?
GetHuman-tyra: For that I would say three out of five.
GetHuman: And finally- any advice for other Mercari customers?
GetHuman-tyra: Call them early in the day or late. Don't forget any personal or account information you might need for Mercari to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tyra taken from his Mercari customer service problem that occurred on December 4th, 2017.