Mercari: They did not make refund
A Mercari customer review by GetHuman user GetHuman-tician from December 5th, 2017
Background on GetHuman-tician's case
GetHuman: GetHuman-tician - can you tell our other Mercari customers when your case took place?
GetHuman-tician: Yes. It was afternoon, on November 30th.
GetHuman: Did you reach out to Mercari, and if so, how?
GetHuman: And which of these common Mercari customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tician a list of common Mercari problems)
GetHuman-tician: "Can't Contact Seller" was why I was trying to call.
GetHuman-tician's review of Mercari customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercari customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tician: They did not make refund
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-tician: Transaction was cancelled,I was waiting ten days for refund to my card
GetHuman: Let's quantify your experience contacting Mercari. On a scale of 1 to 5, how easy is it go get help on a Mercari problem?
GetHuman-tician: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tician: I'd give them a two out of five on communication.
GetHuman: And what about Mercari's ability to quickly and effectively address your problem?
GetHuman-tician: For that I would say five out of five.
GetHuman: And finally- any advice for other Mercari customers?
GetHuman-tician: Call them early in the day or late. Don't forget any personal or account information you might need for Mercari to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tician taken from his Mercari customer service problem that occurred on November 30th, 2017.