Mercer Wealth Solutions: I'm looking for an old ***k account and was on...
A Mercer Wealth Solutions customer review by GetHuman user GetHuman-sphoenix from December 7th, 2017
Background on GetHuman-sphoenix's case
GetHuman: GetHuman-sphoenix - can you tell our other Mercer Wealth Solutions customers when your case took place?
GetHuman-sphoenix: Yup. It was morning, on December 5th.
GetHuman: Did you reach out to Mercer Wealth Solutions, and if so, how?
GetHuman: And which of these common Mercer Wealth Solutions customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sphoenix a list of common Mercer Wealth Solutions problems)
GetHuman-sphoenix: "Get financial advice" was why I was trying to call.
GetHuman-sphoenix's review of Mercer Wealth Solutions customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercer Wealth Solutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sphoenix: I'm looking for an old ***k account and was on hold for over ** minutes. Still waiting for results.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-sphoenix: blockbuster video ***k account
GetHuman: Let's quantify your experience contacting Mercer Wealth Solutions. On a scale of 1 to 5, how easy is it go get help on a Mercer Wealth Solutions problem?
GetHuman-sphoenix: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sphoenix: I'd give them a one out of five on communication.
GetHuman: And what about Mercer Wealth Solutions's ability to quickly and effectively address your problem?
GetHuman-sphoenix: For that I would say one out of five.
GetHuman: And finally- any advice for other Mercer Wealth Solutions customers?
GetHuman-sphoenix: Call them early in the day or late. Don't forget any personal or account information you might need for Mercer Wealth Solutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sphoenix taken from his Mercer Wealth Solutions customer service problem that occurred on December 5th, 2017.
Mercer Wealth Solutions
-1.00 of 5 stars | 31 reviews
GetHuman-sphoenix's Mercer Wealth Solutions Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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