Merry Maids: Unhappy with my service
A Merry Maids customer review by GetHuman user GetHuman-freshbc from December 5th, 2017
Background on GetHuman-freshbc's case
GetHuman: GetHuman-freshbc - can you tell our other Merry Maids customers when your case took place?
GetHuman-freshbc: Sure. It was evening, on November 29th.
GetHuman: Did you reach out to Merry Maids, and if so, how?
GetHuman: And which of these common Merry Maids customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-freshbc a list of common Merry Maids problems)
GetHuman-freshbc: "None of those really matches why I wanted to call Merry Maids that day." was why I was trying to call.
GetHuman-freshbc's review of Merry Maids customer service
GetHuman: So how would you sum up your experience for GetHuman's Merry Maids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-freshbc: Unhappy with my service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-freshbc: To Whom it May Concern:**We terminated our contract with Merry Maid Services today. My name is Robert Freshcorn and I live at **** Bennett Drive, Morgantown, WV *****. We have been displeased with our services that we have received from Merry Maid since our very first one. We have them come out every * weeks to clean our * bedroom * bath ranch style home. Every time that they have been out here they have missed something during their cleaning from dusting tables, to not cleaning toilets, to not cleaning our daughters room, not cleaning the master bedroom, missed dusting the bookshelf in the hallway twice (on * visits), sweeping, vacuuming, mopping and cleaning the countertop off in the kitchen. We contacted the office and let the cleaning crew know about our disappointments and what was missed. They told us they would take care of it next time and to right down what was missed.**I am a disabled veteran and my wife has health issues as well. We were hoping that Merry Maid Cleaning Services was going to be reliable and dependable. Someone that we could count on to help out with our cleaning needs. All we want is for our house to be clean and for us to get the services that we paid for and that has never happened. We have had problems since day one and never have had the same crew clean our house twice. When they called to confirm our appointment for today, Wednesday, September **, ****, we voiced our concerns about always having different cleaning crews and the problems we always seem to have getting our house cleaned and the problems we have had. We were told that we should have the same crew as we had last time. Well that of course did not happen. The crew that came to clean today was an elderly couple. They did not clean my daughter’s room. She had to run outside to catch them before they left and have them come back in. They thought they were done. They did not dust or clean the end tables in the living room. Our bedroom was not clean. The floors were still dirty and the bathrooms where halfway were half done. **Our house has not been clean to our satisfaction since day one and we have paid the in full ever two weeks. I do not feel that it is far when your site guarantee’s ***% guarantees.**Leave the details to us.*We are your local home cleaning services professionals and pledge to clean thoroughly, completely and reliably. To learn more about Merry Maids, please continue to browse our website. When you are ready to begin a service call your local Merry Maids directly, or submit your request online by filling out the form above.**A clean that measures up.* ***Customized cleaning***Screened & trained employees***Bonded & insured***Equipment & supplies provided**It is a shame that we have paid for services that we did not get rendered. I will not recommend Merry Maid Cleaning Services. **Sincerely,**Robert and Cara Freshcorn*Cell *: ***.***.*****Home *: ***.***.*****F*****@***.com
GetHuman: Let's quantify your experience contacting Merry Maids. On a scale of 1 to 5, how easy is it go get help on a Merry Maids problem?
GetHuman-freshbc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-freshbc: I'd give them a one out of five on communication.
GetHuman: And what about Merry Maids's ability to quickly and effectively address your problem?
GetHuman-freshbc: For that I would say two out of five.
GetHuman: And finally- any advice for other Merry Maids customers?
GetHuman-freshbc: Call them early in the day or late. Don't forget any personal or account information you might need for Merry Maids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-freshbc taken from his Merry Maids customer service problem that occurred on November 29th, 2017.
Merry Maids
-1.00 of 5 stars | 47 reviews
GetHuman-freshbc's Merry Maids Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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