MetLife - Auto Insurance: the thing was i made payment arrangements on th...
A MetLife - Auto Insurance customer review by GetHuman user GetHuman-311871 from November 23rd, 2017
Background on GetHuman-311871's case
GetHuman: GetHuman-311871 - can you tell our other MetLife - Auto Insurance customers when your case took place?
GetHuman-311871: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to MetLife - Auto Insurance, and if so, how?
GetHuman: And which of these common MetLife - Auto Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-311871 a list of common MetLife - Auto Insurance problems)
GetHuman-311871: "None of those really matches why I wanted to call MetLife - Auto Insurance that day." was why I was trying to call.
GetHuman-311871's review of MetLife - Auto Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's MetLife - Auto Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-311871: the thing was i made payment arrangements on the **rd with them of ***.** and they kept taking the full payment ***.** out of my bank account and then the day later they took the full payment ***.** out again and they took out the payment out again and i spoke with Chrystal the supervisor she said it was my bank taking it out which it was not my bank. ive call them * times and not very happy they keep making my account negative and this is not right im about to drop them go to another insurance company
GetHuman: Let's quantify your experience contacting MetLife - Auto Insurance. On a scale of 1 to 5, how easy is it go get help on a MetLife - Auto Insurance problem?
GetHuman-311871: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-311871: I'd give them a three out of five on communication.
GetHuman: And what about MetLife - Auto Insurance's ability to quickly and effectively address your problem?
GetHuman-311871: For that I would say four out of five.
GetHuman: And finally- any advice for other MetLife - Auto Insurance customers?
GetHuman-311871: Call them early in the day or late. Don't forget any personal or account information you might need for MetLife - Auto Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-311871 taken from his MetLife - Auto Insurance customer service problem that occurred on November 15th, 2017.
MetLife - Auto Insurance
4.00 of 5 stars | 5 reviews
GetHuman-311871's MetLife - Auto Insurance Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MetLife - Auto Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MetLife - Auto Insurance in any way.