Metlife Dental: These guys are the worst. They gave me no info...
A Metlife Dental customer review by GetHuman user ~salvador from November 11th, 2017
Background on ~salvador's case
GetHuman: ~salvador - can you tell our other Metlife Dental customers when your case took place?
~salvador: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~salvador a list of common Metlife Dental problems)
~salvador: "Make/Chase a claim" was why I was trying to call.
~salvador's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~salvador: These guys are the worst. They gave me no information and then the wrong information, and the result is that now I'm going to have to foot the bill for my dentist, who, through some technicality, cannot bill MetLife. MetLife is now giving me the run around, even though I had called previously to check and double-check that the dentist was covered. Now, of course, MetLife wants to get out of it, and leave me with the bill. What awful service, just awful. They take no responsibility, even though it shows on their own records I had called to check on the situation.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~salvador: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~salvador: I'd give them a four out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~salvador: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~salvador: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~salvador taken from his Metlife Dental customer service problem that occurred on November 1st, 2017.