Metlife Dental: customer service rep did not understand my ques...
A Metlife Dental customer review by GetHuman user ~MASS DENTAL PRACTICE from November 17th, 2017
Background on ~MASS DENTAL PRACTICE's case
GetHuman: ~MASS DENTAL PRACTICE - can you tell our other Metlife Dental customers when your case took place?
~MASS DENTAL PRACTICE: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~MASS DENTAL PRACTICE a list of common Metlife Dental problems)
~MASS DENTAL PRACTICE: "Get insurance" was why I was trying to call.
~MASS DENTAL PRACTICE's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MASS DENTAL PRACTICE: customer service rep did not understand my questions because I only speak English - that is not their primary language
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~MASS DENTAL PRACTICE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MASS DENTAL PRACTICE: I'd give them a one out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~MASS DENTAL PRACTICE: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~MASS DENTAL PRACTICE: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MASS DENTAL PRACTICE taken from his Metlife Dental customer service problem that occurred on November 15th, 2017.