Metro PCS: Been a customer for,**years.I used same master...
A Metro PCS customer review by GetHuman user ~chilly from November 20th, 2017
Background on ~chilly's case
GetHuman: ~chilly - can you tell our other Metro PCS customers when your case took place?
~chilly: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~chilly a list of common Metro PCS problems)
~chilly: "Returns" was why I was trying to call.
~chilly's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chilly: Been a customer for,**years.I used same master card to pay bill by phone for * years.However since November I was told card was declined, after several attempts to pay and * hours of trying they charged me $* for each attempt, they took the service charge fee from the same master card that they said was declined $* total. The customer service representative said to contact my financial institution, that is how I found out they took service fees for each attempt to pay. Now each time I inquire master card for service or balance inquiries it's$*.**. They did "fix" the problem and my Bill was paid.Now December, same problem only * -hours to fix but took their fee from my card again after saying it was invalid. The metro pcs fees were again taken after * -failed attempts also I had to check my balance on master card again and was charged inquiry fees.well,now the card balance was too low to make payment so I drove ,** miles to the metro pcs store. Okay it happened again January and now Feb
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~chilly: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chilly: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~chilly: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~chilly: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chilly taken from his Metro PCS customer service problem that occurred on November 16th, 2017.