Metro PCS: EVERY month I have a problem paying online. us...
A Metro PCS customer review by GetHuman user ~ROE from November 2nd, 2017
Background on ~ROE's case
GetHuman: ~ROE - can you tell our other Metro PCS customers when your case took place?
~ROE: Yup. It was afternoon, on October 30th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~ROE a list of common Metro PCS problems)
~ROE: "Billing" was why I was trying to call.
~ROE's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROE: EVERY month I have a problem paying online. usually takes over an hour and a half to resolve it and ONLY if you call and select 'new service'. Otherwise, recording repeats over and over. I can NEVER pay my bill without a problem..especially if it's the 'free' option. If you call, they charge and I argue about their site being down and they deny it, and then they can't even access it because it keeps freezing! Otherwise, service has been ok as far as the phone and the rates.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~ROE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROE: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~ROE: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~ROE: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROE taken from his Metro PCS customer service problem that occurred on October 30th, 2017.