Metro PCS: Having a problem with independently owned metro...
A Metro PCS customer review by GetHuman user ~Felix Ramos from November 25th, 2017
Background on ~Felix Ramos's case
GetHuman: ~Felix Ramos - can you tell our other Metro PCS customers when your case took place?
~Felix Ramos: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Felix Ramos a list of common Metro PCS problems)
~Felix Ramos: "Billing" was why I was trying to call.
~Felix Ramos's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Felix Ramos: Having a problem with independently owned metro stores if u come in with your old phone they tell me they can't activate the android cause they can only activate wen u buy a new phone... The corporate offices do it all start service right up raking up most of your company revenues My phone still off I don't have a ride to corporate office just the Arab American owned is walking distance I'm disabled .,..thanx
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Felix Ramos: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Felix Ramos: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Felix Ramos: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Felix Ramos: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Felix Ramos taken from his Metro PCS customer service problem that occurred on November 17th, 2017.