Metro PCS: I had to keep screaming to the automated voice...
A Metro PCS customer review by GetHuman user ~foundmyzen from October 30th, 2017
Background on ~foundmyzen's case
GetHuman: ~foundmyzen - can you tell our other Metro PCS customers when your case took place?
~foundmyzen: Yeah. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~foundmyzen a list of common Metro PCS problems)
~foundmyzen: "Lost or Stolen Phone" was why I was trying to call.
~foundmyzen's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~foundmyzen: I had to keep screaming to the automated voice "AGENT! I want an agent!" It just kept saying "I understand you want to talk to an agent but let me ask you a few questions first." UUGGGHH! Their customer service *****!!! Don't ever use this cell phone company service even if you think you won't have a problem because YOU WILL and no one will hear your screams!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~foundmyzen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~foundmyzen: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~foundmyzen: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~foundmyzen: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~foundmyzen taken from his Metro PCS customer service problem that occurred on October 21st, 2017.