I never complain but the bay city metro pcs...
A Metro PCS customer review by GetHuman user ~Casey from November 24th, 2017
Background on ~Casey's case
GetHuman: ~Casey - can you tell our other Metro PCS customers when your case took place?
~Casey: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Casey a list of common Metro PCS problems)
~Casey: "Device Support" was why I was trying to call.
~Casey's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Casey: I never complain but the bay city metro pcs (*****) has been horrible. My phone broke at first they where nice and helpful, they ordered my phone but failed to call once it came in. Then it was the wrong phone ** months later several visits to the store I still have not received a new one yet I paid the first time I went in leaving me with a half working phone to date. Who is the proper h&r manager to email... this is the only website I found. Years of service have been great until this lack of communication and hassle, employees have very little skill or concern at this location. Thanks for listening.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Casey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Casey: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Casey: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Casey: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Casey taken from his Metro PCS customer service problem that occurred on November 23rd, 2017.