Metro PCS: I never got to speak to anyone, twice i called...
A Metro PCS customer review by GetHuman user ~never again from November 17th, 2017
Background on ~never again's case
GetHuman: ~never again - can you tell our other Metro PCS customers when your case took place?
~never again: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~never again a list of common Metro PCS problems)
~never again: "Service problem" was why I was trying to call.
~never again's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~never again: I never got to speak to anyone, twice i called and twice i got disconnected. Its as bad as their website.Now i know what the pcs stands for.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~never again: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~never again: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~never again: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~never again: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~never again taken from his Metro PCS customer service problem that occurred on November 7th, 2017.