Metro PCS: In order to reach a person, you wait for the ma...

A Metro PCS customer review by GetHuman user ~RaniaGoesMeow from November 24th, 2017

Background on ~RaniaGoesMeow's case

GetHuman: ~RaniaGoesMeow - can you tell our other Metro PCS customers when your case took place?
~RaniaGoesMeow: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~RaniaGoesMeow: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~RaniaGoesMeow a list of common Metro PCS problems)
~RaniaGoesMeow: "Payment Arrangement" was why I was trying to call.

~RaniaGoesMeow's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RaniaGoesMeow: In order to reach a person, you wait for the machine to finish telling you the main menu options and then say OPERATOR. When it tells you more options, say GO BACK and then say OPERATOR again.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~RaniaGoesMeow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RaniaGoesMeow: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~RaniaGoesMeow: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~RaniaGoesMeow: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RaniaGoesMeow taken from his Metro PCS customer service problem that occurred on November 17th, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~RaniaGoesMeow's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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