Metro PCS: Less than ZERO! I changed from TMobile because...
A Metro PCS customer review by GetHuman user ~Hate Metro PCS from November 4th, 2017
Background on ~Hate Metro PCS's case
GetHuman: ~Hate Metro PCS - can you tell our other Metro PCS customers when your case took place?
~Hate Metro PCS: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Metro PCS a list of common Metro PCS problems)
~Hate Metro PCS: "Technical support" was why I was trying to call.
~Hate Metro PCS's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Metro PCS: Less than ZERO! I changed from TMobile because of the price. Big mistake. The guy from MetroPCS could not seem to speak or understand English. I asked if I could use my Nokia from TMobie, he showed me new phones. I said I wanted one phone, they did not have it, but had a more expensive one which I bought, hated it. I exchanged it for a cheaper phone, it has no camera and is worse than the first one. He did not explain the plans or phones to me. When he tried, it was jibberish. He tried to sell me the more expensive plan, I only need it for local calling. Can't rereive my numbers from other phone. Was told to do it manually. I cannot wait for my ** days to be up, I will be getting a differnt company.It may cost more, but I think it will be worth it. Hate Metro PCS, Hate it , Hate it. ever again!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Hate Metro PCS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Metro PCS: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Hate Metro PCS: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Hate Metro PCS: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Metro PCS taken from his Metro PCS customer service problem that occurred on October 27th, 2017.