Metro PCS: Metro was having system issues so when I paid m...
A Metro PCS customer review by GetHuman user ~Caren Welliver from November 23rd, 2017
Background on ~Caren Welliver's case
GetHuman: ~Caren Welliver - can you tell our other Metro PCS customers when your case took place?
~Caren Welliver: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Caren Welliver a list of common Metro PCS problems)
~Caren Welliver: "Device Support" was why I was trying to call.
~Caren Welliver's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caren Welliver: Metro was having system issues so when I paid my bill I was charged three times. When I called to try to resolve this issue I was unable to understand the rep. and was told it would take *-** business days for the extra two payments to be refunded. After a long conversation the * extra payments were refunded the next day but then the third payment was refunded the following day and my service was turned off. Seriously folks. The customer service is horrible and the service is worse. Now I have found out that you can not even talk to a rep unless you pay the bill AGAIN, not gonna happen. How do companies stay in business with this type of service. My phone is used as a business line, think they will reimburse me for lost business, nope. Folks, don't do it, go to another carrier.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Caren Welliver: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caren Welliver: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Caren Welliver: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Caren Welliver: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caren Welliver taken from his Metro PCS customer service problem that occurred on November 13th, 2017.