Metro PCS: New ad that does not reflect existing customers
A Metro PCS customer review by GetHuman user GetHuman-kristym from December 1st, 2017
Background on GetHuman-kristym's case
GetHuman: GetHuman-kristym - can you tell our other Metro PCS customers when your case took place?
GetHuman-kristym: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kristym a list of common Metro PCS problems)
GetHuman-kristym: "Billing" was why I was trying to call.
GetHuman-kristym's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kristym: New ad that does not reflect existing customers
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-kristym: I have been a customer ** plus years and my bill is high for * phones but now they have **$ unlimited everything what I pay now is **$ why does the new promotion for new customers only? I need to save money just like the next person
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-kristym: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kristym: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-kristym: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-kristym: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kristym taken from his Metro PCS customer service problem that occurred on November 27th, 2017.