Metro PCS: The first time i called this lady answer not an...
A Metro PCS customer review by GetHuman user ~mr. and miss. rodriguez from November 20th, 2017
Background on ~mr. and miss. rodriguez's case
GetHuman: ~mr. and miss. rodriguez - can you tell our other Metro PCS customers when your case took place?
~mr. and miss. rodriguez: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~mr. and miss. rodriguez a list of common Metro PCS problems)
~mr. and miss. rodriguez: "Update account information" was why I was trying to call.
~mr. and miss. rodriguez's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mr. and miss. rodriguez: The first time i called this lady answer not answering the right questions that i was asking her. Then, i ask her if she can transfer me to another she made me wait for about **-** minutes. Then she click on me. Then i called back and talk tossomeone else and she did a wonderful service.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~mr. and miss. rodriguez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mr. and miss. rodriguez: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~mr. and miss. rodriguez: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~mr. and miss. rodriguez: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mr. and miss. rodriguez taken from his Metro PCS customer service problem that occurred on November 17th, 2017.