Metro PCS: Window wouldn't open at all. Signal on Metro PC...
A Metro PCS customer review by GetHuman user ~Extremely Annoyed from November 27th, 2017
Background on ~Extremely Annoyed's case
GetHuman: ~Extremely Annoyed - can you tell our other Metro PCS customers when your case took place?
~Extremely Annoyed: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Extremely Annoyed a list of common Metro PCS problems)
~Extremely Annoyed: "Technical support" was why I was trying to call.
~Extremely Annoyed's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Extremely Annoyed: Window wouldn't open at all. Signal on Metro PCS phones is unreliable. It often fails, and reaching a customer service rep by phone is a waste of time. If I ask for a refresh signal, I should get what I ask for-not ** steps that I already took before calling in the first place...which I shouldn't have needed to do.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Extremely Annoyed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Extremely Annoyed: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Extremely Annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Extremely Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Extremely Annoyed taken from his Metro PCS customer service problem that occurred on November 19th, 2017.