Metro PCS: Yes. They answered all my questions. But it did...
A Metro PCS customer review by GetHuman user ~Gale GPH from November 20th, 2017
Background on ~Gale GPH's case
GetHuman: ~Gale GPH - can you tell our other Metro PCS customers when your case took place?
~Gale GPH: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Gale GPH a list of common Metro PCS problems)
~Gale GPH: "Cancel service" was why I was trying to call.
~Gale GPH's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gale GPH: Yes. They answered all my questions. But it did take a while to find this phone number so I could talk to a real person.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Gale GPH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gale GPH: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Gale GPH: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Gale GPH: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gale GPH taken from his Metro PCS customer service problem that occurred on November 13th, 2017.