Metro PCS: my review of Metro is they **** my phone broke...
A Metro PCS customer review by GetHuman user GetHuman-53227 from November 16th, 2017
Background on GetHuman-53227's case
GetHuman: GetHuman-53227 - can you tell our other Metro PCS customers when your case took place?
GetHuman-53227: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53227 a list of common Metro PCS problems)
GetHuman-53227: "Cancel service" was why I was trying to call.
GetHuman-53227's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53227: my review of Metro is they **** my phone broke the same day I paid my bill and saying she was going to take three more days to give me a new one so in the meanwhile turned off my phone I never gave me back the money for the credit towards my husbands phone that I had already paid for so now on the **th off today which would be getting a credit for my phone I'm assed out and his phone is off they can **** themselves
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-53227: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53227: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-53227: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-53227: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53227 taken from his Metro PCS customer service problem that occurred on November 12th, 2017.