Metro PCS: needed a fax so the store on capital in W Sac c...
A Metro PCS customer review by GetHuman user ~Renee Williams (waited 90 minu from November 23rd, 2017
Background on ~Renee Williams (waited 90 minu's case
GetHuman: ~Renee Williams (waited 90 minu - can you tell our other Metro PCS customers when your case took place?
~Renee Williams (waited 90 minu: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Renee Williams (waited 90 minu a list of common Metro PCS problems)
~Renee Williams (waited 90 minu: "Lost or Stolen Phone" was why I was trying to call.
~Renee Williams (waited 90 minu's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renee Williams (waited 90 minu: needed a fax so the store on capital in W Sac could issue me a new phone. You said you faxed paper twice* paper never received.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Renee Williams (waited 90 minu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renee Williams (waited 90 minu: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Renee Williams (waited 90 minu: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Renee Williams (waited 90 minu: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Renee Williams (waited 90 minu taken from his Metro PCS customer service problem that occurred on November 21st, 2017.