Metro PCS: you promised to FAX a letter to the West Sacram...

A Metro PCS customer review by GetHuman user ~Renee Williams-wauted 3 hours from November 23rd, 2017

Background on ~Renee Williams-wauted 3 hours's case

GetHuman: ~Renee Williams-wauted 3 hours - can you tell our other Metro PCS customers when your case took place?
~Renee Williams-wauted 3 hours: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~Renee Williams-wauted 3 hours: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Renee Williams-wauted 3 hours a list of common Metro PCS problems)
~Renee Williams-wauted 3 hours: "Lost or Stolen Phone" was why I was trying to call.

~Renee Williams-wauted 3 hours's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renee Williams-wauted 3 hours: you promised to FAX a letter to the West Sacramento store on Capital and Jefferson so that they could give me a new phone They never received it...
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Renee Williams-wauted 3 hours: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renee Williams-wauted 3 hours: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Renee Williams-wauted 3 hours: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Renee Williams-wauted 3 hours: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Renee Williams-wauted 3 hours taken from his Metro PCS customer service problem that occurred on November 21st, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~Renee Williams-wauted 3 hours's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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